If you are interested in home care news, you will find the sites that deliver such information littered with an explosive trend in the home care industry; mergers and acquisitions. While this cannibalizing of competitors has been going on in the medical industry for quite some time, the growing popularity of home care agencies has caused the trend to swing in their direction.
A large home care company purchasing your favorite home care agency may actually bring a welcome change in terms of operational management and quality control, but some things may cause a few eyebrows to raise with patients and the people who provide care directly to them. No one likes change, especially when it comes to the people that are being cared for. Being taken care of at home is a very personal experience, and change upsets the normal flow your clients expect from your service.
Home Care Agencies Consider Turnover A Troubling Factor
Home care agencies are already facing an uphill battle when it comes to recruiting and maintaining a solid base of qualified home care providers. It takes a lot to find the right candidates with enough experience and soft skills to thrive in a home care environment. When mergers and acquisitions happen, it can make the employee base unsettled, leading to higher turnover than is usually seen in this field. This is concerning for the patient, and family overseeing a loved one’s care.
Since the pay scale for an in-home care provider is relatively low, it becomes more difficult to ask someone to do the job well for any length of time. With so much turnover, continuity of information can be damaged. There is an excellent propensity for workers who have to write out forms and reports on paper to tend to keep important information stored where it is safe; right between their ears. This should concern patients and their families alike.
A large company acquiring the many home care agencies around could mean benefits for these employees, which would be great news. It could also mean better pay. It usually does mean that better training is afoot, saving everyone involved from injury or accidents. That should be great news for anyone concerned with home care agencies.
Better Operational Efficiencies Needed For Small Home Care Agencies
Small home care agencies can be great places to work. They tend to bring with it a family-like work culture that is difficult for large companies to replicate with any success. What can plague some mom-and-pop home care agencies though are operational inefficiencies that create frustration and inconsistent quality care.
The single best selling point that larger home care companies use to position themselves against their local competitors is quality control. How are you managing quality control before it becomes an issue at your home care agency?
How can a local home care agency compete with their behemoth competitors who threaten to take them over day by day? Proper care coordination and quality management are the best defenses for small home care agencies competing with their national and international competitors. What is it that big companies have that they don’t? A repeatable formula for success, and usually a lot of investment in training and technology to make that happen. Local and Regional home care agencies didn’t have the resources to compete until today.
Home Care Agencies Need Care Coordination That Reduces Inefficiencies And Provides Quality Management
If there is ever a way to reduce lots of things that home care agencies loathe dealing with its lack of communication, underconfidence in follow through with patient instructions or change orders, and complaints from patients and their families. No one wants to hear about patients and their families feeling upset about the quality of care your company is providing. Worse than that, having to deal with costly litigation due to accidents during care delivery.
How can a home care agency combat these plaguing issues and keep a solid hold on their bottom line? eCare Vault is the first platform of its kind to provide home care agencies big and small with a way to store patient information and instructions. This solution allows home care agencies a means to provide care coordination tools via a handheld device that any care provider can use onsite, keep accurate records of care delivery, and best of all, provide home care agencies with a means to run reports and keep tabs on quality management.
If you are one of the many successful home care agencies looking to reduce costs, manage turnover and provide better quality care through efficient care coordination, contact us today.